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Delivery information

Delivery times

Standard delivery is up to 20 working days during the summer months, unless otherwise stated within the product description. Some products may take as long as 28 days but, if this is the case, it will be specified on the product description. We provide free home delivery to 80% of UK mainland properties and you will be informed immediately if we are unable to deliver to your area. To keep you up to date at all times we will contact you if there are any anticipated delays and advise of an alternative delivery date.

Deliveries are made all day during weekdays, usually between 8am and 6pm.

Delivery details

We will do our best to follow any delivery instructions supplied at the time of placing the order. However, our delivery service (for all products) is to kerbside only. Delivery to anywhere else on the property is at the discretion of the driver making the delivery.

Product supplied in dumpy bags or on pallets will be delivered to the nearest suitable point on your property, which may be the kerbside. This is because these products are delivered on a pallet using a tail lift vehicle and a pallet truck and due to their size and weight cannot be maneuvered up or down inclines, or over uneven surfaces such as gravel driveways. Once delivered to kerbside it is your responsibility to move the product to where you need it and dispose of the pallet and any other packaging.

Many of the wooden products are delivered as flat pack and come complete with installation instructions. If this is not the case then it will be stated in the product description.

Call before delivery

To make your life easier, during the checkout process you can request a telephone call the day before the delivery is due to take place. We’ll then be in touch to let you know the exact day you can expect your delivery to arrive.

Cost of delivery

The best thing about deliveries from Creative Garden Ideas is that they are completely free of charge when you spend over £30. Once you have reached the £30 minimum order mark your order can be completed with no additional delivery charge. To be eligible for free delivery, your order must reach or exceed the £30 mark before any promotional discounts have been applied.

For orders that do not reach £30, a delivery charge will be applied. Starting at £6 for the first bag, with an extra £4 for each additional bag, the delivery charge will be clearly stated during the checkout process. Please note that the delivery charge does not count towards the £30 minimum order value.

You should also keep your eyes open for the fantastic multi-buy and bulk offers on the site. They’ll provide you with even greater value garden products which we can then deliver to you without delay.

Don’t waste any more time, browse our site for your favourite garden products and accessories and we’ll deliver these to you completely free through our team of helpful and professional drivers.